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Delivery and Return Policy

HOŞGÖR PLASTİK DELIVERY AND RETURN POLICY

1. Delivery

1.1 Delivery Time:

  • Orders are processed within 3 business days at the latest following the completion of payment. The delivery time may vary depending on the stock status of the product and the delivery address.
  • Detailed information regarding delivery times is specified in the order confirmation email.

1.2 Delivery Address:

  • The delivery of orders is made according to the address information entered during the order process. It is important that you enter your address information correctly and completely.
  • Delivery cannot be made to a location other than the specified address.

1.3 Shipping and Freight Charges:

  • Shipping charges are calculated based on the total amount of the order and are visible to the customer during the ordering process.
  • Free shipping service may apply to purchases over a certain amount; this status may change during promotional periods.

1.4 Delivery Issues:

  • If you detect any damage or missing items in your product during delivery, you must have an official report issued by the courier officer and notify the Company of this situation within 24 hours at the latest.
  • In the event of a delivery issue, you can reach out to the Company via [Contact Information] to request support.

2. Return

2.1 Return Conditions:

  • The Buyer has the right to return the product within 14 days from the date of receipt, without stating any reason and without incurring any penalty.
  • Products to be returned must be in their original packaging, unused, and undamaged. To return the product, it must be sent back together with all accessories, including its box and packaging.

2.2 Return Procedure:

  • You must notify the Company of your return request via [Contact Information]. The return request must be made in writing, and a return form must be obtained upon request.
  • You can initiate the process by filling out the return form and sending the product to the return address.
  • Return address: [Return Address]

2.3 Return Shipping Fees:

  • Shipping and transport fees for returned products are covered by the Buyer. If the product is returned due to damage or incorrect delivery, the shipping fee will be covered by the Company.

2.4 Post-Return Transactions:

  • After the product is received back, your payment amount will be refunded within 14 days at the latest. The refund will be made through the payment method used for the order.
  • When the product return is approved, the refund amount is credited back to the Buyer's credit card or bank account.

2.5 Product Exchange:

  • Product exchange requests can be processed by placing a new order instead of a replacement. For a product exchange, please create a new order.

2.6 Updates to the Return and Delivery Policy:

  • This policy may be updated from time to time. Updates will become effective as soon as they are published on the Website.